Jordan Salcito is a sommelier and the founder of Drink RAMONA, a family of award-winning Italian spritzes. She became friends with Sean Josephs, Pinhook's co-founder and master blender, through their shared love of wine. Jordan spent over a decade working
Jordan Salcito is a sommelier and the founder of Drink RAMONA, a family of award-winning Italian spritzes. She became friends with Sean Josephs, Pinhook’s co-founder and master blender, through their shared love of wine. Jordan spent over a decade working in New York, including as part of the team to win the James Beard Award for “Outstanding Wine Service” at Eleven Madison Park. Her wine list at Momofuku Ko was named “Most Original Wine List in the World.”
Ever a student, Salcito passed the Master Sommelier “Blind Tasting” exam on her first try and spends time each year working harvest. Her forthcoming book, Smart Mouth, will be published by Ten Speed Press. She lives in France with her family.
At Our Store, we aim to deliver your orders as quickly and efficiently as possible. Below you will find everything you need to know about our shipping and delivery process.
Shipping Methods & Rates
We offer a variety of shipping options to meet your needs. The cost of shipping depends on the shipping method you choose, the destination, and the size of your order. Please refer to the shipping options available at checkout for more details.
Express Shipping: Delivery within 3-5 business days (next-day delivery for some locations).
International Shipping: Available to selected countries. Delivery time and shipping fees will vary based on destination.
Processing Time
Orders are typically processed within 1-2 business days from the time your order is placed. Please note that during peak seasons or promotional periods, processing time may be slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your shipment. You can also check the status of your order in your account under “Order History.”
Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected. For international orders, customs processing may cause delays, which are beyond our control.
Domestic Orders: Typically arrive within 3 business days.
International Orders: Delivery times may range from 7 business days, depending on the destination country and customs clearance times.
Lost or Damaged Packages
While we take great care to ensure your items are packaged securely, accidents can happen. If your order arrives damaged or you believe it’s lost, please contact us at customer service email or phone number within 7 days of receiving your package. We will investigate the issue and provide a solution.
Contact Us
If you have any questions or concerns about shipping and delivery, don’t hesitate to contact our customer support team at customer service email or phone number. We’re here to help!
Thank you for shopping! We appreciate your business and strive to provide you with an exceptional shopping experience.
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